Digital Financial Services (DFS) hold great promise for financial inclusion and improving people’s lives. However, because of the reliance on technology and data, data security issues and cybercrime are key concerns. Data privacy risks and cybercrime are key operational risks that could threaten the operational resilience and financial stability of financial service providers, and in particular, DFS providers.
This is especially so in financial markets in emerging markets and developing economies. Such risks threaten progress towards inclusive finance.
The following video explores these risks and provides guidance for supervisory approaches to address each of them.
If you have trouble playing this video, you can access an alternative player here.
Additional Reading:
We recommend the following as additional reading for this module:
- Baur-Yazbeck, S., 2018, 4 Cyber Attacks that Threaten Financial Inclusion, CGAP Blog, https://www.cgap.org/blog/4-cyber-attacks-threaten-financial-inclusion
- Maina, J, 2020, Digital Finance: Cybersecurity requires deeper industry collaboration, CGAP Blog, https://www.cgap.org/blog/digital-finance-cybersecurity-requires-deeper-industry-collaboration
- Makin, P., 2018, Cybersecurity for Mobile Financial Services: A Growing Problem, CGAP Blog, https://www.cgap.org/blog/cybersecurity-for-mobile-financial-services-growing-problem
Reflection Questions for Discussion
Please post your response using the forum functionality to share your insights and thoughts with your fellow students.
- How can supervisors balance promoting digital innovation with ensuring that DFSPs maintain robust cybersecurity and data security standards?
- How can regional cooperation and information-sharing platforms help mitigate cyber risks that cross national borders?
- What steps can supervisors take to address the shortage of cybersecurity expertise in developing markets?